This privacy notice sets out the standards that you can expect from Kellocks when we request or hold personal information (‘personal data’) about you; how you can get access to a copy of your personal data; and what you can do if you think the standards are not being met.
Kellocks Solicitors is the data controller for the personal information we hold. Kellocks Solicitors collects and processes personal data for the exercise of its own functions. Kellocks Solicitors function is to provide Legal Services.
Sometimes Kellocks Solicitors uses contact information to ask customers if they would like to complete a customer service survey to measure customer satisfaction with our services and to inform areas for improvement.
About personal information
Personal data is information about you as an individual. It can be your name, address or telephone number. It can also include the information that you have provided such as your financial circumstances and information relating to any current or previous legal proceedings concerning you.
We know how important it is to protect clients and privacy to comply with data protection laws. We will safeguard your personal data and will only disclose it where it is lawful to do so, or with your consent.
Types of personal data we process
We only process personal data that is relevant for the services we are providing to you. The personal data which you have provided on this form will be used for the purposes set below.
Purpose of processing and the lawful basis for the process.
The purpose of Kellocks Solicitors collecting and processing the personal data which you have provided is for the purposes of providing a Legal Service. Specifically, we will use this personal data in the following ways:
- Making any application for Legal Aid and determining whether you are eligible for Legal Aid.
- To carry out your instructions.
- To enable us to communicate with you.
- Were Kellocks Solicitors unable to collect this personal information, we would not be able to conduct the activities above, which would prevent us from providing a legal service.
- To processing financial transactions.
The lawful basis for Kellocks Solicitors collecting and processing your personal data to carry out your instructions.
Who the information may be shared with
We sometimes need to share the personal information we process with other organisations. When this is necessary, we will comply with all aspects of the relevant data protection laws.
You can contact our Data Protection Officer for further information on the organisations we may share your personal information with.
Retention period for information collected
Your personal information will not be retained for any longer than is necessary for the lawful purposes for which it has been collected and processed. Kellocks Solicitors information does not become inaccurate, out of date or irrelevant. Kellocks Solicitors have set retention periods for the personal information that we collect.
You can contact our Data Protection Officer for a copy of our retention policies.
While we retain your personal data, we will ensure that it is kept securely and protected from loss, misuse or unauthorised access and disclosure. Once the retention period has been reached, your personal data will be permanently and securely deleted and destroyed.
Access to Personal Information
You can find out if we hold any personal data about you by making a ‘subject access request’. If you wish to make a subject access request please contact:
8 Cross Street
When we ask for personal data
We promise to inform you why we need your personal data and ask only for the personal data we need and not collect information that is irrelevant or excessive.
When we collect your personal data, we have responsibilities, and you have rights, these include:
- That you can withdraw consent at any time, where relevant;
- That you can lodge a complaint with the supervisory authority;
- That we will protect and ensure that no unauthorised person has access to it;
- That your personal data is shared with other organisations only for legitimate purposes;
- That we don’t keep it longer than necessary;
- That we will not make your personal data available for commercial use without your consent; and
- That we will consider your request to correct, stop processing or erase your personal data.
You can get more details on:
- Agreements we have with other organisations for sharing information;
- Our instructions to staff on how to collect, use of delete your personal information;
- How we check that the information we hold is accurate and up to date; and
- How to make a complaint.
For more information about the above issues, please contact Ivan Dickinson at:
8 Cross Street
For more information on how and why your information is processed, please see the information provided when you accessed our services or were contacted by us.
When we ask you for information, we will comply with the law. If you consider that the law has been handled incorrectly, you can contact the Information Commissioner for the Independent advice about data protection. You can contact the Information Commissioner at:
Information Commissioners Office
Tel: 0303123 1113