Reputation – Client and Peer Feedback

Our team enjoys one of the strongest reputations of any criminal department in the North West of England. Founding Partner Rob Kellock was the only criminal defence specialist to be short-listed as overall “Solicitor of the Year” in the prestigious national Law Society Excellence awards in 2008 and there have been few shortlisted since. We have over 200 years of collective experience from genuine specialist criminal defence lawyers.

Are we any good?

In the last 12 months over 98% of our clients were” very satisfied”. Our client satisfaction questionnaires show that an amazing 100% of respondents would be certain to or likely to recommend us to someone else if they needed legal help or advice.

Don’t take our word for it, here are some of the comments made by the Legal Aid Agency following our most recent Independent Peer Review of the practice in February 2017:

“There was evidence of good police station practice”

“There were full notes of disclosure from the police and instructions

taken from the clients.”

“Correct and properly reasoned advice was evident “

“Letters following initial court appearances confirmed not only the outcome and bail position, but also attached a copy of the papers, confirmed the nature of the charges faced, points that needed to be proved by the CPS to secure a conviction and either provided an appointment for the client to attend the supplier’s office or asked the client to make an appointment.”

“There was evidence of the Supplier considering the prosecution evidence and commenting on the points in issue”

“Full and detailed proofs of evidence for either trial or mitigation purposes were prepared and sent to the clients for approval”

“There was evidence of good client care“

“There was evidence of good use of tactics where the client was advised not to accept the Notice of Discontinuance and ask for the case to be revived. By doing this, the CPS were forced to offer no evidence and the case was dismissed. This then prevented the CPS from starting proceedings again once they had received further evidence which they anticipated would become available.”

“Good advocacy could be inferred from [a] case where the client was acquitted despite the evidence against him being that of 2 police officers who both gave evidence. Also on [another], the client was acquitted on a charge of being drunk in charge of a motor vehicle despite being arrested in the car with the engine running.”


And here is what our clients have to say about us:

The following quotes are all genuine so please forgive the fact that some of our clients use colourful language or make the odd spelling mistake.

Very satisfied

12.10.18 – “Just easy to talk to.  Am high as f**k.  See you next time…”

Very satisfied

5/10/18 – “Trevor was fantastic, very approachable and made a very difficult situation bearable.  Gave great advice and put us both at ease.  Thank you Trevor.  Just to say a big thank you again from Trevor.  I was recommended by Vincents Solicitors”

Very satisfied

5/10/18 “very efficient, friendly & professional.  Easy to contact”

Very satisfied

30/8/18 – “1000 praises with smiles in abundance to Lorraine and Trevor, keep up the excellent work!  Peace and God bless you all, I thank you.  Forever always :-)”

Very satisfied

12/8/18 – “I think the service was excellent.  Thank you for your help both Robert and Lorraine”

Very satisfied

2/8/18 – “Very proffesional thank you”

Very satisfied

9/7/18 – “Staff are very understanding and helpful at all times.  Recommended by word of mouth”

Very satisfied

28/6/18 – “Certain to recommend because of the highly professional way that i was represented in court by my good old friend Michael Leach.  Just keep on working the way you are at present”

Very satisfied

6/6/18 – “Nice one Rob, cheers”

Very satisfied

5/6/18 – “I never needed legal advice before.  Certain to recommend and certain means 100%.  Easy to make contact.  Keep up the good work as you no I was never in trouble and I never will again.  I can’t thank you all enough and Miss Hackett was brilliant”

Very satisfied

25/5/18 – “Prompt service; accurate information provided.  Thank you for all your help.”

Very satisfied

25/5/18 – “prompt service, clear advice, helpful and honest.  Recommended by Marsden Rawsthorn Solicitors.  Thank you for all your help. x”

Very satisfied

24/5/18 – “Deffo would recommend and have done. 🙂 If you know what I mean.  Good outcome.”

Very satisfied

24/5/18 – “I feel Rob Kellock did a good job and represented me well.  Was happy with the service.  Thanks.”

Very satisfied

24/5/18 – “*Rob is the very, very best.  Rob is brilliant, kind, caring, listens and won’t take rubbish from anyone”

Very satisfied

21/5/18 – “I have known and trusted Michael for many years.  Mr LEach always delivers a high standard of service.  HE is professional whilst being reassuringly approachable.  His ability as an advocate to the bench and his knowledge of his subject is second to none.  I would recommend him without hesitation”

Very satisfied

16.5.18 – “Becoz very good would do best to get friend off charge not just there money”

Very satisfied

10/5/18 – “heard through a friend.  Very satisfied”

Very satisfied

9/5/18 – “Generous with their time, experienced in a range of legal topics and known to the local legal services.  Heard about you from word of mouth around Winckley Square”

Very satisfied

9/5/18 – “Excellent service and reliable.  Heard about you from Citizens Advice Bureau, very satisfied”

Very satisfied

8/5/18 – “Nothing I can think of to improve.  Couldn’t recommend Kellocks high enough.  Fantastic service”

Very satisfied

7/4/18 – “I had used your fiem before so it was easy to get contact with yourselves.  Thank you for all you have done for me you saved me from a living hell.  Keep doing the good work.  Thanks again Lorraine”

Very satisfied

7/3/18 – “Excellent professional advice and service.  Napthens recommendation, easy contact”

Very satisfied

7/3/18 – “I found Kellocks to be a very professional and capable service.  Rob Kellock was easy to contact and super quick.  I did’t find or experience any areas which could be improved”

Very satisfied

5/3/18 – “professional and non judgmental.  Long term client.  Trevor was fantastic in his approach, manner, attitude.  He was non judgemental and very easy to talk to.  Thank you”

Very satisfied

15/2/18 – “Dealt with my case very professionally”

Very satisfied

2/2/18 – “I was treated fairly and with respect throughout the process.  I found your service extremely professional and profoundly caring.  * a very big thank you to all involved”

Very satisfied

1/2/18 – “Happy  with the services provided.  Mr Kellock represented me at last minute with no questions asked.  I am extremely pleased with the result and with Mr Robert Kellocks’s input and help during this very difficult time which is much appreciated”.

 Very satisfied

19/1/18 – “My family and myself would like to thank you so much for your help on my recent court appearance.  I could not have got through it without you.  Once again thank you so much and keep up the good work”

Very satisfied

9/1/18 – “You are a excllent at what u do.  Thank you so much for your help.   Thank you.”

Very satisfied

22/12/17 – “friendly and down to earth staff”

Very satisfied

12/12/17 – “was very good service”

Very satisfied

12/12/17 – “Very helpful.  Could not have asked for better legal help”

Very satisfied

8/12/17 – “you strived to get me the best outcome.  I’ve been using you for a while”

Very satisfied

17/11/17 – “I think you’re doing really well”

Very satisfied

15/11/17 – “Used before.  Would recommend”

Very satisfied

10/11/17 – “certain to recommend cause got good service.  Had Michael Leach for my solicitor for many years.”

Very satisfied

8/11/17 – “I found my solicitor easy to talk to and very helpfull.  Would recommend to anyone, very helpful and understanding”

Very satisfied

2/11/17 – “I would like to say thanks to Rob and your firm for your representation of my case and all the help you have given me.”

Very satisfied

19/10/18 – “The service was very good and the initial advice was fantastic because the outcome was correct.  I can’t thank you enough.”

Very satisfied

24/9/17 – “Lorraine listened to me and understood what I said.  She was professional at all times”

Very satisfied

15/9/17 – “Just loved you for a long time.  Just keep doin wot you do best, thank you for wot you have done thanks”

Very satisfied

14/9/18 – “Because use was helpful and good with helping me explain my choose’s / information.  HEard about your organisation off the courts and easy really to make contact”

Very satisfied

8/9/17 – “I would recommend you just as Dominic Thompson recommended you to me.  I heard of your organisation through my solicitor who I have used for over 10 years Dominic Thompson”

Very satisfied

15/8/18 – “professional help”

Very satisfied

10/8/18 – “recommended by a friend.  Thank you”

Very satisfied

1/8/18 – “I was happy with the leagle service I received.”

Very satisfied

24/7/17 – “I received a very good quality service from Kellocks so I would recommend to anyone to use Kellocks for legal advice”

Very satisfied

24/7/17 – “in the short time Mr Kellock had to prepare, my case magician, my case magician kept me oot of jail.  Thanks very mutch Mr Kellock I owe you a pint.  Your summin up of my case was just how it happened and you put it all across brilliant”

Very satisfied

11/7/17 – “Good job thank you”

Very satisfied

6/7/17 – “Very god service”

Very satisfied

29/6/17 – “Quality of work and assistance”

Very satisfied

29/6/17 – “I was treated fairly.  You helped me and got me a very good result.  I want to use you all the time.  Thanks for everything you have done for me.  I appreciate it”

Very satisfied

15/5/17 – “I thank you for your excellent service and many thanks to Michael Leach for his excellent work and advice.”

Very satisfied

10/5/17 – “In my case I couldn’t find any room for improvement.  The treatment I got was 10 out of 10”

Very satisfied

2/5/17 – “recommended by Vincents Solicitors.  Recommended”

Very satisfied

3/4/17 – “Very pleased, Rob did a great job for me. Highly recommended, thank you.”

Very satisfied

27/3/17 – “Always the Best!! Always have Michael Leach”

Very satisfied

14/3/17 – “Yes I definitely would recommend you and I’m always biggin you’s up. The only thing I would say is that I’m gutted you don’t do prison law”

Very satisfied

7/3/17 – “Certain to recommend because I am naturally pleased with the outcome, Rob got me a fantastic result”

Very satisfied

20/02/17 – “You have covered everything in an efficient forthright, professional manner. Thank you”.

Very satisfied

13/02/17 – “Michael Leach has always been my solicitor”.

Very satisfied

16/11/16 – “Certain to recommend. Andrew did his best for me”

Very satisfied

26/10/16 – “You made it so easy for me. I was in a terrible state but Andrew was so kind and caring and put me at ease. I would like to thank Michael and Andrew for taking the time to be so patient, friendly and informing me at every step of the way. They are a credit to Kellocks Solicitors. A big thank you to Michael and Andrew”.

Very satisfied

14/10/16 – “Really pleased with service provided by Rob Kellock, a very professional service and great outcome, thanks. Rob”

Very satisfied

13/10/16 – “Thank you! I have known about your organisation for at least 20 years through a life long friend”.

Very satisfied

30/9/16 – “Very helpful and very professional”

Very satisfied

26/9/16 – “Was put in contact via legal aid and as duty solicitor in court. Very pleased with all aspects of service. Many thanks especially to Michael Leach for a professional and friendly service”

Very satisfied

26/8/2016 – “Brilliant!”

Very satisfied

26/8/16 – “I received an excellent service at Kellocks from the day I met Mr Leach. Thank you!”

Very satisfied

11/8/2016 – “Understanding, thorough in their work, easy to contact, hard working. Always kept us up to date.”

Very satisfied

1/8/2016 – “Thanks for being 100% for me”

Very satisfied

28/6/2016 – “Excellent service and staff. Keep up the good work!”

Very satisfied

16/6/2016 – “At a difficult time the information was clear & concise and provided some degree of reassurance. Thank you”

Very satisfied

16/6/2016 – “I would just like to thank you again for your support”

Very satisfied

26/5/2016 – “Prompt efficient representation, clear and concise language enabling me to understand the procedures. I would like to personally thank Mr Kellock for his support at a difficult time.”

Very satisfied

18/5/2016 – “Thank you for all your help”

Very satisfied

11/5/2016 – “I can’t see any reason to improve anything, I think the team is amazing and is easy to talk to. I was treated as a normal person not a criminal. I would just like to say thank you Mr M Leach for all your help”